Frequently Asked Questions
If you have any questions please feel free to call.
A: Parks can be complicated, therefor, we require that you call our office to get it cleared to order online. We can only use stakes to hold the bouncers in place (No Sandbags). So please check with your park administration to see if this possible. If it is not we cannot set up at your park. You may also need a permit to set up an inflatable there. Additionally, you may need to rent a generator, per outlet needed, by going to Concessions and Add-ons or you can provide a generator that is at least 3500 watts or better. NOTE: Rental fees must be paid in full even if your personal generator fails to work properly.
A: Yes, although additional fees may apply for areas farther out.
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
A: No. On average we arrive 45 minutes early to set up so you get the entire rental time to play.
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location.
A: No. The jump will be clean for your event. Moonwalks of Denver cleans and disinfects for every rental.
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. ThatÃƒÃƒÃƒÃ‚Â´s why we require an outlet within 125ÃƒÃƒÃƒÃ‚Â´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Our cancellation policy is considered fairly relaxed for our industry. All deposits, $50.00 (Dry Unit) $75.00 (Wet Unit) are fully refundable if you cancel your order at least 30 days prior to your rental date. If you cancel between 7-14 days prior to your rental you will be given a rain check that is good for 1 year from your original event date. A cancellation within 7 days of your event will result in your deposit being applied to marketing of said unit in effort of recovering losses incurred as a result of the cancellation. In the event of Inclement Weather on the day of your booking we are happy to refund your deposit in full.
A: Yes all orders require a $50.00 (Dry Unit) or $75.00 (Wet Unit) Credit Card deposit.
A: Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and canÃƒÃƒÃƒÃ‚Â´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
A: Check the requirements listed with each jump. Also, make sure you have at least a 4ÃƒÃƒÃƒÃ‚Â´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we canÃƒÃƒÃƒÃ‚Â´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
A: Yes. There is a link in your emailed receipt once you've ordered or you may contact our office.
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We donÃƒÃƒÃƒÃ‚Â´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.